UNO is a well known supplier of a wide range of anaesthesia products for the laboratory animal market. Next to our standard line of housing products, UNO has a very succes- full engineering department which is constantly working to improve the quality of the products and integrating specific customer needs into “standard” products.
What is the easiest way to order standard products?
The easiest way for ordering is calling us. Often, we can give you a tailor made advise, which will save you time and money. We send you the confirmation by E-mail.
Does UNO have all standard products in stock?
Yes, all our standard products are on stock for fast delivery.
Are products only delivered from Zevenaar?
Our warehouse is in Zevenaar, and we can have your urgent delivery through most of Europe by next day or 2day express delivery.
How long is the average production time if something is not in stock?
This depends on the kind of product.
In general, non-stock products or very large volumes can take 12 to 16 weeks delivery.
Customized products will take about 12-16 weeks production after agreement on the design.
Sterile infusion materials and jackets mostly take around 2-3 weeks delivery time.
The expected delivery times are always communicated to you, either in the quotation or in the order confirmation.
What about shipping costs?
Shipping can be arranged by the customer or by UNO. We have very excellent international operating logistic partners with competitive rates to get your orders asap on your doorstep.
Small packages are generally sent with Fedex/TNT.
Shipping costs are mentioned on the invoice, proof of costs are available on request.
Orders with a value ≥ € 500, --, are shipped within the Netherlands free of charge.
What are customized products?
Customized products are products which are specially designed and manufactured for customers on their specifications. This starts with an intake of needs and specs, which results in a designed solution and sometimes also a prototype.
How can In order a customized product?
Just give us a call. We will have a meeting or pay you a visit to discuss the needs and to seek a solution.
What is the average lead-time for customization?
This is depending on the complexity of the design, availability of components and the assembly. This can take 2 months up to 6 months.
For custom infusion products the lead-times vary from 2,5 to 5 weeks.
Who is the design owner of the customized product?
UNO is the owner of the design details, unless UNO sells the complete design and tooling for the components to the customer. The customer will always receive the 3D design. One-off specials will not be shared with other customers. Also designs and related information with sensitive or company related details will not be shared with other. In those cases, we often have a NDA with the customer.
If I come up with a very special feature, can I then have exclusive rights?
Yes, these things will be arranged in an NDA. In this case the design will always be exclusive to you.
What is a turnkey project?
A turnkey project is a special custom-made product, system or facility, which is ready to use after delivery, installation, commissioning and instruction.
What are the advantages of turnkey project?
The advantage of turnkey is the fact your system or facility is tested and ready to use. Your staff is trained and instructed.
What is included in turnkey project?
The design with all the specs as agreed in the quotation and the order confirmation and all agreed revisions during the project.
What measures do you take to protect intellectual property?
Protection of intellectual property is always an issue. We have legal measures with suppliers, employees and other parties. We have protocols in sharing information and design details and in what way this is done.